Croco Casino Terms and Conditions 2026

You must be at least 18 years old, or the legal age of majority where you live if that is lower, to open an account or place a wager. Any transaction made by a minor is void, and no winnings will be paid out. We may ask for proof of your age at any point. You are responsible for checking that online gaming is lawful where you are located, and we cannot give legal advice on this. We reserve the right to refuse access based on location or for other reasons. Play is intended for personal entertainment only. Our employees, licensees, distributors, affiliates, agencies and media partners, together with their immediate family members, may not play.

To register, you must provide your first and last name, email address, street address (no PO boxes), city, state or province, postal code, country, phone number and date of birth. Everything you submit must be accurate, and you must keep it current. Each person may hold one account only, in their own name. Opening duplicate accounts, or playing on behalf of someone else, is forbidden. If we find linked or duplicate accounts, we may close them all and forfeit the related funds, bonuses and winnings. You are responsible for keeping your login details private and for all activity under your account.

We verify every player before paying out. Expect to supply identity documents, proof of address and, where relevant, copies of the card used to deposit. If the cardholder is not the account holder, we need a signed authorisation letter and the legal ID of the cardholder. We may also request details about your source of funds or source of wealth, including when you fund your account through an e-wallet. We may carry out credit or third-party enquiries about you. As an anti-money-laundering safeguard, deposited funds must be wagered at least once before a cash-out is permitted. If we cannot confirm your identity, payouts will be declined, and failure to establish the individuality of an active account can lead to closure and forfeited winnings.

Deposits must come from payment methods held in your own name; cards or wallets belonging to another person are not accepted. Withdrawals are sent only to accounts that you own and control. The minimum cash-out is $100, depending on the method available. Our general rule caps withdrawals at $7,500 per week; larger sums are split into instalments paid over consecutive weeks, and management may set the final limit. Your first withdrawal, or any change to your payment details, may undergo a payment-processor risk review lasting up to five business days, and we will email you the processing date. Delays outside our control, such as financial-institution restrictions, can occur. If funds are credited to you by mistake, you must tell us immediately; they are not winnings.

Every offer is governed by its own bonus terms in addition to this page. Our welcome match is 200% up to $5,000 with a $20 minimum deposit, claimed with the code PLAYCROCO. Further offers, such as the free chip and follow-up bonuses, carry their own conditions and cash-out ceilings. As a general rule, no more than $180 may be withdrawn from winnings generated by any bonus given without a cash deposit, and we may remove anything above that. Promo codes are redeemed in the Cashier, and a second bonus cannot be stacked on an active one. If you cash out before meeting a promotion's requirements, the funds may be returned to your balance, your account may be restricted, and winnings may be voided with your deposit refunded.

Tournament buy-ins, add-ons and re-buys are paid from your real-money balance only; bonus funds cannot be used. If you enter using a no-deposit bonus, your winnings are capped at five times that bonus or the brand's maximum cash-out. Freeroll events are open to depositing players only, and accounts with no real-money deposit in the last three months are excluded. If you disconnect, your slot will not spin, your total stays unchanged, and you may resume if you reconnect before the event ends. A cancelled tournament results in a refund of your buy-in. For our referral offer, the referred friend must be new, register through the referrer's unique link and deposit at least $20; the resulting bonus must be wagered five times before cash-out. We may change or withdraw any promotion without notice.

We do not publish a fixed list of excluded countries within these terms. Instead, you are responsible for confirming that playing online is permitted where you live, and we may restrict or block access from any jurisdiction at our discretion. If we learn that you registered from a place where online gambling is prohibited, we may suspend or close your account. Providing false location details is a breach of these terms and may lead to voided winnings and a refund of your deposits.

Our server software is the official record of every gaming transaction. If its record differs from what appears on your device, the server result is final. We are not liable for software, hardware or connection faults that cause a balance or result to look like a win when it is not. You must not use any system, device or technique designed to defeat the casino or gain an unfair edge. Where cheating or manipulation is suspected, we may void related winnings, refund your deposit and close the account. Please play each game as intended and in good faith.

If you do not log in for twelve consecutive months, we treat the account as dormant and abandoned, and any remaining balance is forfeited. Accounts that have never made a real-money deposit are held to a shorter period: if there is no login for 60 days, any balance is automatically removed. To keep your account active, simply sign in from time to time. If you plan to take a break, we encourage you to withdraw any funds you wish to keep beforehand, subject to our verification and withdrawal rules.

We may close any account for any reason and will pay out the balance held at the time of closure. We may void winnings and refund your deposit in situations such as misleading registration details, suspected underage or ineligible play, someone else using your account, early cash-outs, cheating, promotional abuse or any breach of these terms. If gambling stops being fun, we urge you to use the deposit limit and self-exclusion tools available on your account, or contact our support team for help. If you feel you may have a gambling problem, please seek support from a qualified service in your area.

You must not abuse bonuses, operate more than one account, or use another person's payment method. Chargebacks, payment disputes, reversals or an adverse payment history entitle us to withhold, cancel or adjust balances, bonuses and winnings, and to suspend or close your account and any related accounts. We may also act where we suspect fraud, criminal activity or a breach of these terms, including reporting the matter to the appropriate authorities. Bonus abusers forfeit any claim to winnings obtained through the abuse.

You play at your own risk. We acknowledge that gambling can become addictive, and we do not accept liability for losses arising from your play. We are not responsible for interruptions, errors or losses caused by your internet connection, device or third-party services, nor for delays by banks or payment processors. Nothing in these terms excludes liability that cannot lawfully be excluded. Winnings made after an unreported crediting error are invalid, and we may correct any balance affected by a mistake.

If you have a concern, contact our support team first so we can try to resolve it quickly and fairly. We keep records of all account activity and these records are the reference point in any dispute. These terms are governed by the laws that apply to the casino's operation, and any unresolved matter is handled under that framework. We may update these terms from time to time; the current version carries its effective date, and continuing to play after a change means you accept the revised terms. We recommend reviewing this page periodically.