Croco Casino Privacy Policy 2026 | Your Data Explained

When you sign up, we ask for your first and last name, email address, street address (no PO boxes), city, state, postcode, country, phone number and date of birth. As you play, we also record account activity such as deposits, withdrawals, bonus use, game sessions and chats with our support team. Technical data, including your device type, browser, IP address and approximate location, is collected automatically. If we need to verify your account, we may also ask for identity documents, proof of address, copies of the payment cards you deposited with and, in some cases, details about your source of funds.

We use your details to create and run your account, process deposits and cashouts, apply promotions you claim and answer your questions. We also use them to confirm you are of legal age, to keep one account per person, and to detect fraud, bonus abuse and suspicious payment activity. Some information helps us improve the site, fix technical faults and understand which features players enjoy. With your agreement, we may send you offers and news about the casino. You can opt out of marketing messages at any time without affecting your ability to play.

We handle your data only where we have a proper reason to do so. Most of it is needed to deliver our service to you under the terms you accept at registration. Some processing is required by law, particularly identity verification and anti-money-laundering checks, which is why we may ask for documents and source-of-funds information before paying out. We rely on our legitimate interests to secure the platform, prevent abuse and improve our service, balanced against your rights. Where we send promotional messages or use optional cookies, we depend on your consent, which you may withdraw whenever you like.

Before your first withdrawal, we verify your account. That typically means checking a government-issued photo ID, proof of address, and copies of the deposit card or payment method used. If a card belongs to someone other than the account holder, we may require a signed authorisation and that person's identification. We may also request evidence about where your funds come from, including when an e-wallet is involved. If verification cannot be completed, we are unable to release payouts. These documents are used only for compliance, security and fraud prevention, and access is limited to trained staff.

We do not sell your personal information. We share it only where necessary: with payment processors and banks to move your money, with identity and fraud-prevention providers that help us verify players, with technology and hosting suppliers who keep the site running, and with our game provider so that play can be delivered and recorded. We may also disclose information to regulators, law enforcement or courts when the law requires it or when we need to protect our rights or investigate suspected crime. Every supplier we work with is expected to handle your data securely and only for the purpose we give them.

We keep personal information for as long as your account is open and for a reasonable period afterwards so we can meet legal, accounting and anti-money-laundering obligations and resolve any disputes. Verification records and transaction history may be retained for several years after closure where the law expects it. Inactive accounts are treated according to our terms: accounts without a login for a long stretch may be classed as dormant, and associated balances handled as those terms describe. When data is no longer needed, we delete it or anonymise it so it can no longer identify you.

You can ask to see the personal information we hold about you, request corrections to anything inaccurate, and ask us to delete data we no longer have a lawful reason to keep. You may object to certain uses, ask us to limit processing, and request a portable copy of the information you gave us. Withdrawing marketing consent is always possible through your account or by contacting us. Some requests may be limited where we must keep records by law, or where we need information to stop fraud. We will explain our reasons clearly if we cannot fully act on a request.

We protect information in transit with 128-bit SSL encryption and restrict internal access to those who genuinely need it. Identity checks and source-of-funds reviews form part of our wider effort to keep accounts and payments safe. No system is completely immune from risk, so please choose a strong, unique password, keep your login details private and tell us promptly if you suspect someone else has used your account. We also offer deposit limits and self-exclusion tools in your account, because responsible play and a safe account go hand in hand. Gambling should stay fun; if it stops being so, support services are available.

We use cookies and similar technologies to keep you signed in, remember your preferences, protect against misuse and understand how the site is performing. Some are essential for the casino to work, while others are optional and depend on your choices. You can manage or block cookies through your browser settings, though doing so may affect certain features. Our separate cookie policy explains each category in more detail and shows how to change your selections at any time.

To exercise any of your rights or raise a concern, contact our Data Protection and Privacy team through the support channels in your account, and we will respond as promptly as we can after confirming your identity. We may revise this policy from time to time to reflect changes in our service, technology or legal duties. When we make significant updates, we will let you know through the site or by email, and the revised version will show its effective date. Continuing to use your account after an update means you accept the changes.